Research shows that 80% of day-to-day business problems arise from communications failures. In written communication many of these problems stem from the fact that the writer is offloading his or her own views, attitudes or ideas without considering the reader. To achieve understanding the writer needs to appreciate the situation and level of the reader. Good communication is about putting the reader first, and that is what this training is all about
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Upon completion, the learner will receive a Certificate of Attendance. Upon
verified Competence, the learner will receive a Certificate of Competence from
the Services Seta.
About the course
The qualifying learner will be capable of:
- Relating the purpose, content, form, frequency and recipients of a range of reports to the information needs of a selected business
- Identifying information sources and organisational procedures for obtaining and
distributing information relevant to a selected business function.
- Compiling reports related to a selected business function, ensuring content and
format are appropriate to information requirements and that reporting deadlines are
- Liaising with relevant parties and verifying that reported information is in accordance
with requirements and purpose of the report.
Who should attend?
This Unit standard is intended for all persons in commercial and non-commercial
organisations and who is responsible for presenting information in report format.
Learners should be competent in:
- Communication at NQF Level 3
- Mathematical Literacy at NQF Level 3
- Computer Literacy at NQF Level 3
|Public (at our premises in Centurion) – an individual attending|
|On-site (at your company premises) - a minimum number of learners, please enquire|
Credits obtained during this skills programme will contribute towards qualification 57712,
FETC: Generic Management, LP 47630, Level 4