CUSTOMER SERVICE EXCELLENCE

Unit Standard: 242829 NQF Level: 4 Credits: 5

2 November

1 day

The purpose of this unit standard is to encompass the skills needed to monitor the level of service between an organisation and its customers, both internal and external.

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Upon completion, the learner will receive a Certificate of Attendance. Upon
verified Competence, the learner will receive a Certificate of Competence from
the Services Seta.

About the course

The purpose of this unit standard is to encompass the skills needed to monitor the level of service between an organisation and its customers, both internal and external.

The qualifying learner is capable of:

  • Identifying internal and external customers, where applicable
  • Explaining standards of customer service expected by the organisation
  • Measuring customer satisfaction on an ongoing basis
  • Recommending corrective action

Who should attend?

Anyone who wishes to improve their customer service skills.

Entry requirements

Learners should be competent in Communication and Mathematical Literacy at NQF Level 3.

Location

Public (at our premises in Centurion) – an individual attending
On-site (at your company premises) - a minimum number of learners, please enquire

Articulation

Credits obtained during this skills programme will contribute towards qualification 57712,
FETC: Generic Management, LP 47630, Level 4.